Privacy Policy M8Bets —
Data Protection Malaysian Users

M8Bets is fully committed to protecting user privacy. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains how we handle all information you provide when using the platform.

When you register an account, make a transaction, or simply browse the M8Bets website, certain information is collected automatically or voluntarily provided by you. We take this trust seriously — your data is not a commodity, it is our responsibility.

This policy applies to all M8Bets platform users regardless of access method — whether through our official website or mobile app. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

M8Bets collects your personal information through several means depending on how you interact with the platform. Below is a summary of the types of data we collect:

We only collect information that is genuinely necessary for the stated purposes. This data minimisation principle means we do not request excessive or irrelevant information beyond the services you use.

All information collected is used for specific, legitimate purposes. m8bets does not use your data for any other purpose without notifying you in advance. Below are the primary purposes for data use:

• Account Management: Creating, maintaining, and managing your account, including the required identity verification (KYC) process.
• Transaction Processing: Ensuring every deposit and withdrawal is processed accurately, securely, and promptly to your chosen payment method.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse.
• Customer Support: Enabling our team to handle enquiries, complaints, and support requests more effectively.
• Service Improvement: Analysing usage patterns in aggregate to improve user experience and platform performance.
• Platform Communications: Sending important account-related notifications, security updates, and promotional information you have agreed to receive.
• Legal Compliance: Meeting legal and regulatory obligations applicable to our platform's operations.

M8Bets does not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where sharing information is necessary to keep the platform functioning properly:

• Payment Providers: Transaction information is shared with approved payment service providers solely for the purpose of processing your deposits and withdrawals.
• KYC Services: Identity data is shared with authorised third-party identity verification partners to meet compliance requirements.
• Technical Infrastructure: Cloud and hosting service providers that store your data are bound by strict confidentiality agreements.
• Regulatory Authorities: M8Bets will disclose information to law enforcement agencies or regulatory bodies when required by applicable law.

All third parties involved are required to uphold the same data protection standards as M8Bets and are prohibited from using your data for any purpose other than what is specified in our agreement with them.

M8Bets continuously invests in multi-layered security infrastructure to keep your personal data protected at all times. The key security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected using the same industry-standard encryption used by banking institutions.
• Hashed Password Storage: Your password is stored in an irreversible hashed form — even our internal team cannot read your password.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorised access.
• 24/7 Monitoring: A real-time threat detection system operates around the clock to identify and block suspicious activity.
• Regular Security Testing: Security audits and penetration testing are conducted periodically by independent security experts.

M8Bets uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and maintain the security of your session. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication and session management. Cannot be disabled.
• Performance Cookies: Collecting aggregate and anonymised information about how users interact with the platform to help us make improvements.
• Functional Cookies: Storing your personal preferences such as language, display settings, and other preferences for a better experience.
• Analytics Cookies: Helping us understand platform navigation patterns and usage for continuous improvement purposes.

You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some parts of the platform.

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by M8Bets. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our privacy team via email at [email protected]. We will process your request within 14 working days.

M8Bets retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this policy. Once an account is closed, your data will be kept for the following minimum periods before being securely deleted:

• Financial Transaction Records: 7 years in accordance with Malaysia's financial compliance and legal requirements.
• KYC Verification Records: 5 years from the account closure date or the date of the last transaction, whichever is later.
• Support Communication Logs: 2 years to allow reference in the event of a dispute.
• Technical Usage Data: 12 months for analytics and security purposes.

Once the retention period expires, your data will be permanently deleted using non-recoverable methods. Any early deletion requests will be considered subject to any active legal compliance obligations.

The M8Bets platform is exclusively for users aged 18 and above. We do not knowingly collect or process any personal information from underage individuals.

M8Bets reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with a clear update date.

For significant changes — such as how we use your data or new rights granted to you — we will send notifications to registered users via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the M8Bets platform after the stated update date means you accept the latest version of this Privacy Policy. If you do not agree with any changes, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to help. Please contact us via:

For responsible gaming enquiries, please visit the Responsible Gaming us. For a full review of the Terms and Conditions, visit the Terms and Conditions us.